Last updated: August 2026

This Privacy Policy describes how Happy Travels Dolomiti di Caserotto Juri processes the personal data of users and visitors to this website, particularly in connection with contact requests, quotation requests and the services offered.
Personal data is processed in accordance with Regulation (EU) 2016/679 (“GDPR”) and the applicable Italian data protection legislation.
1. Data Controller
The Data Controller responsible for the processing of personal data is:
Happy Travels Dolomiti di Caserotto Juri
Via Val di Roda, 48/D
38054 Primiero San Martino di Castrozza (TN)
Italy
Phone: +39 348 6484985
E-mail: info@happytravelsdolomiti.it
For any questions regarding the protection of personal data, you may contact the Data Controller at the e-mail address indicated above.
2. Types of Data Processed
Data voluntarily provided by the user
When a user completes the contact form or quotation request form, the data necessary to process the request may be collected, including:
• first and last name;
• e-mail address;
• telephone number;
• information about the requested service;
• date and time of the requested journey;
• pick-up and destination locations;
• number of passengers;
• information regarding luggage, sports equipment or special requirements;
• the content of the message and any other information voluntarily provided by the user.
Users are requested not to provide personal data that is not necessary for processing their request, particularly sensitive information, unless such information is necessary for organising the requested service.
Browsing data
During the normal operation of the website, IT systems and software procedures may automatically collect certain technical information, such as:
• IP address;
• browser and device type;
• date and time of the request;
• pages visited;
• technical information necessary for the proper operation and security of the website.
This data is used exclusively to ensure the proper operation of the website, maintain its security and identify or resolve technical problems.
3. Purposes and Legal Bases for Processing
Contact and quotation requests
Data submitted through the forms may be processed for the following purposes:
• responding to user enquiries;
• preparing and providing quotations;
• providing information about the services offered;
• organising transfers, tours or other requested services;
• contacting the user by telephone or in writing to clarify the details of a request.
The legal basis for this processing is the performance of pre-contractual measures taken at the request of the data subject and, where a contract is subsequently concluded, the performance of the relevant contractual relationship.
Providing the data required to process a request is voluntary. However, if such data is not provided, it may not be possible to process the request, prepare a quotation or organise the requested service.
Administrative, accounting and legal obligations
If a request results in a booking or a service that is actually provided, certain personal data may be processed for:
• administrative and accounting purposes;
• invoicing;
• tax obligations;
• compliance with legal and regulatory obligations.
The legal basis for this processing is compliance with legal obligations to which the Data Controller is subject.
Website security and operation
Technical and browsing data may be processed in order to:
• ensure IT security;
• prevent misuse or unauthorised use of the website;
• ensure the proper operation of the website;
• carry out technical maintenance.
The legal basis for this processing is the legitimate interest of the Data Controller in ensuring the security and proper operation of the website.
4. Methods of Processing
Personal data is processed using electronic means and, where necessary, appropriate organisational procedures.
The Data Controller implements appropriate technical and organisational measures proportionate to the relevant risks in order to ensure the security, integrity and confidentiality of personal data and to protect it against loss, unauthorised access, disclosure or misuse.
Personal data is not used for automated decision-making or profiling.
5. Recipients of Personal Data
Where necessary for the purposes described above, personal data may be processed by individuals or companies providing services to the Data Controller, including:
• website hosting and maintenance providers;
• e-mail service providers;
• IT technicians and service providers responsible for managing information systems;
• administrative, tax or legal advisers, where necessary;
• public authorities where required by law.
Where required, such service providers process personal data as Data Processors pursuant to Article 28 of the GDPR and in compliance with applicable data protection legislation.
Personal data is not sold to third parties.
6. Data Retention
Data submitted through the contact or quotation request forms is retained only for as long as necessary to:
• respond to the request;
• prepare a quotation;
• manage any subsequent communications;
• organise the requested service.
If no contractual relationship is established, the data will be deleted or anonymised once it is no longer required for the purposes for which it was collected.
If a booking is made or a contractual relationship is established, the necessary administrative, accounting and tax data will be retained for the periods required by applicable law.
Technical data and security logs are retained only for as long as necessary for their respective purposes and to ensure technical security.
7. WhatsApp
The website may contain buttons or links that allow users to contact Happy Travels Dolomiti via WhatsApp.
The mere presence of such a button or link on the website does not automatically result in the collection of personal data by WhatsApp.
If the user selects the relevant link, they will be redirected to the WhatsApp service. Any subsequent processing of personal data will be carried out in accordance with the terms and privacy policy of the relevant service provider.
The use of WhatsApp is voluntary.
8. E-mail Links
The website may contain links that allow users to send an e-mail directly to Happy Travels Dolomiti.
Clicking such a link will normally open the e-mail application or e-mail service configured on the user’s device.
Data submitted by e-mail will be used exclusively to respond to the communication and manage the relevant request.
9. Analytics and Profiling Services
At the time of the latest update of this Privacy Policy, the website does not use user profiling tools or web analytics services such as Google Analytics.
Should analytics, marketing or profiling tools be introduced in the future, this Privacy Policy and, where applicable, the Cookie Policy will be updated accordingly.
Where required by law, such tools will only be activated after obtaining the user’s prior consent.
10. Google Maps and External Content
At the time of the latest update of this Privacy Policy, the website does not use embedded Google Maps content.
Should content or services from external platforms be integrated in the future that involve the processing of personal data or the use of tracking technologies, this Privacy Policy and the Cookie Policy will be updated accordingly.
11. Cookies
The website may use strictly necessary technical cookies required for the proper operation of its pages and the services provided.
Detailed information about the cookies actually used is available in the Cookie Policy published on the website.
Any non-essential cookies or other tracking technologies will be used only in accordance with applicable data protection legislation and, where required, after obtaining the user’s prior consent.
12. Rights of the Data Subject
In the circumstances provided for by law, data subjects may exercise their rights under the GDPR, including the right to:
• obtain confirmation as to whether or not personal data concerning them is being processed;
• request access to their personal data;
• request the correction of inaccurate or incomplete personal data;
• request the deletion of their personal data;
• request restriction of processing;
• object to processing where permitted by law;
• request data portability, where applicable;
• withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before consent was withdrawn.
Requests may be sent to:
info@happytravelsdolomiti.it
The Data Controller will respond to requests within the time limits established by applicable law.
13. Right to Lodge a Complaint with a Supervisory Authority
If a data subject believes that the processing of their personal data infringes the GDPR or other applicable data protection legislation, they have the right to lodge a complaint with the competent data protection supervisory authority.
In Italy, the competent authority is:
Garante per la protezione dei dati personali
Alternatively, the data subject may contact another supervisory authority competent under the applicable legislation.
14. Minors
The services offered through this website are not specifically directed at minors.
If transportation for a minor is requested, the relevant request must be made by a parent, legal guardian or another person legally authorised to do so.
15. Changes to this Privacy Policy
This Privacy Policy may be updated as a result of changes in legislation, technological developments or changes to the services offered through the website.
The most up-to-date version will always be published on this page together with the date of the latest update.